Customer feedback for service businesses
iRayt turns a QR code at your counter into a live scorecard for every branch and every staff member.
Trusted at the counter by banks, restaurants, lounges and retailers across Nigeria
Every day, your customers decide whether to come back. They know exactly who served them well and who did not. Until now, that knowledge walked out of the door with them.
An emailed survey reaches customers days after the visit, when the moment has passed and the details have faded.
Public review sites score the business as a whole. They rarely tell you which branch, which shift or which person.
A quarterly visit is a snapshot. Your customers are at the counter every single day.
iRayt captures the moment while it is still fresh, and ties it to the person who made it.
Three steps, no hardware to install and nothing for your customers to download.
Scan to rateCedar & Pepper, Lekki Phase 1
Every branch gets its own iRayt code for the counter, the table, the banking hall or the reception desk. We can print and deploy the stands for you, or send you print-ready files to place yourself.
They scan with their phone camera, find the staff member by name, tap the stars and add a comment if they want to. The whole thing takes seconds.
Ratings land in your dashboard in real time, rolled up by staff member, branch, zone and organisation. Low scores can alert the right manager straight away.
Wherever a customer meets a member of your team, iRayt can measure how it went.
Measure every teller, relationship officer and customer service desk across your branch network. Compare regions, hold branches to one standard, and give your best people the recognition they have earned.
Experience centres and walk-in hubs handle SIM swaps, upgrades and complaints all day. See which agents resolve issues the first time and which centres keep customers waiting.
Patients remember how they were treated at the front desk as much as in the consulting room. Rate reception, nursing and pharmacy staff, and spot long waits before they turn into complaints.
Hold every forecourt to one standard. Rate attendants, shop staff and service bays by station and by shift, and catch slow service or poor attitude at the pump early.
Know which server made the evening, which shift needs support and which branch is losing regulars. Customers rate before the bill is even settled.
Rate the host, the bar, the room and the ambience separately, so you know exactly what to fix and what to celebrate.
Busy counters need fast feedback. A code at the till captures how the visit felt while the customer is still there, smiling or frustrated.
Clear numbers for owners, practical detail for branch managers and fair recognition for the people doing the work.
Every rating is tied to a name, a branch and a time. Recognition is fair, and coaching is specific.
Customers can flag a serious issue on the spot. It goes to the responsible manager with a status you can track to resolution.
Weekly and monthly summaries arrive in your inbox. Export PDF, CSV or Excel whenever the board asks.
Each comment is read for sentiment and topic, so you can see at a glance whether the issue is wait time, attitude or payments.
Compare locations on one scale and spot the branch that slipped this week, before it shows up in revenue.
Start with simple staff ratings, or design the exact questions your service standards call for. You can change your mind later.
Customers pick who served them and give one to five stars, with an optional comment. It is the fastest experience for customers and the clearest signal for you.
Best for: Cafés, restaurants, salons and busy counters
Try it. The preview works just like the real thing.
Cedar & Pepper, Lekki Phase 1
How would you rate Adeola's service?
What managers say after their first months of ratings at the counter.
You pay for the people on your team, not for every rating. Larger teams pay a lower rate per person.
Every plan includes
Running a large network?
More than 10 branches, a custom rollout or procurement requirements. We will build a plan around you.
Talk to sales
Spotted the iRayt badge at a counter or on your table? Scan it with your phone, choose who served you and say how it went. It takes less than a minute, and there is nothing to download.
Something else on your mind? Email our team.
No. Customers scan the code with their phone camera and rate in the browser. There is nothing to install and no account to create.
By default, yes. If you want to follow up or reward loyal customers, you can ask for an email address or phone number before or after they rate.
When you set up, choose whether we print and deploy your stands, or download print-ready codes and place them yourself. Every branch gets its own code, and staff can have personal codes too.
Yes. Staff can sign in to see their own scores and comments, so feedback becomes something they can act on, not something that happens behind their backs.
Managers can be alerted straight away, and customers can raise an escalation for serious issues. Every escalation has an owner and a status until it is resolved.
Yes. You can edit questions, add follow-ups and switch rating types as your standards evolve. Your historical ratings are kept.
You pay a monthly rate for each person on your team, and the whole team is billed at the rate for its size, so larger teams pay less per person. Every plan starts with a free trial.
iRayt is registered as a Data Controller and Processor under the Nigeria Data Protection Act 2023 and holds an NDPC Registration Certificate and NDPA Audit Trust Mark. Ratings submitted without contact details are processed anonymously.
Set up your first branch in minutes. Your customers will do the rest.
